Shipping is calculated through our website, according to the policies of the courier. Delivery will take from 2 to 8 days, according to your location. chosen.
Please note: In regional areas, sometimes it might take longer to deliver than mentioned, depending on the location.
What happens after I pay for my order?
When you finalise your order, you will receive an order confirmation email, which contains your order details. Once we receive your order, we will prepare the goods to be dispatched through your preferred courier (Couriers Please or Fastway). Delivery will be made from 2 to 8 days after your purchase, depending on your location.
Please note: For remote areas, flood-affected areas or during heat waves, delivery times may be longer than expected. Also, during the festive season, due to high volume of parcels, couriers advise their deliver times may be longer than expected
When will my order be delivered?
Wine is normally delivered from Monday to Friday between 9.00 am and 5.00 pm. Most orders will be delivered to your door, however in rural or remote areas, the delivery will be left at the nearest Australia Post office or freight depot.
A signature is required on all deliveries. If the recipient is not available at the time of delivery, the courier will leave a note for later collection by you from the nearest DEPOT. The person collecting the wines from the Depot must be 18 or over and able to present identification corresponding to the name of the consignee. If the order is not collected within 10 working days, it will be returned to UVANEGRA and NO REFUND will be available.
Refrigerated & Frozen goods
These goods are only available for Sydney Metro Customers in the following Post Code ranges
2000 to 2234
2745 to 2770
For delivery to other areas please email [email protected] for information on available delivery options.
Who can accept my delivery?
Uvanegra will not deliver wines to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID. If that recipient is unable to produce appropriate ID, then the delivery driver will be unable to leave the wine.
What happens if I enter the wrong address?
Uvanegra cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and/or the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges will be applied to a request for re-delivery. If the address is incorrect and the delivery is refused or unable to be completed and the customer chooses no re-delivery, then a handling charge and all applicable freight charges will be deducted from any refund made. To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.
What places will you not deliver to?
UVANEGRA will not deliver wine under any circumstances to any of the following Dry Area Locations:
Can the order be left at my door if I am not home?
Do you deliver outside of Australia?
UVANEGRA is an Australia-based company, licensed to sell wine to Australian residents. As such, we are only able to deliver wine to addresses located in Australia. Should you wish to have a purchase delivered to a location outside of Australia, you will need to make arrangements with your own shipping agent. UVANEGRA will not be responsible in any way for delivery outside Australia arranged by you.
How does your 100% Satisfaction Guarantee work?
In the rare instance that you are not satisfied with a product purchased from UVANEGRA, we will be more than happy to provide you a replacement or full refund of your purchase.
We highly recommend that you open one bottle of wine to begin with, try it and ask for a replacement or refund if dissatisfied. We’ll refund or credit you (including the freight cost) an amount equal to the value of the unopened bottles you return plus one bottle. Please note that if more than one bottle of wine has been opened by you, UVANEGRA will refund the cost of one bottle in addition to the unopened ones that have been returned.
In the case of a mixed pack, we provide the replacement/return on a bottle by bottle basis and suggest that you continue to try the other wines as well rather than sending them back without tasting.
Do note, in case of wines priced over $15 a bottle, a request for replacement/return can be placed within 15 days only.
All refunds are processed within 7 days of your request or from the date that the wines are returned to us.
If UVANEGRA believes that a customer is abusing the 100% Moneyback Guarantee, UVANEGRA reserves the right to suspend or cancel any pending orders by them and/or close their account.
Any loss, damage or deterioration to the product after delivery is the responsibility of the customer and therefore no refunds will be offered in such cases.
If you require further information or would like to submit a claim, simply contact our Customer Service Team at